![]() If the above conditions are respected, you will be refunded for the returned products. If you do not use this prepaid label, shipping will be at your expense.įor hygiene and safety reasons, sealed products that have been unsealed can not be subject to a retraction. Apply directly on your return package before depositing it at a post office and sending it to the following address: ![]() You can also send us your request by completing the form «Do you have a question? »ĬHANEL puts at your disposal in your package a prepaid transport label allowing you to return your parcel without cost. CHANEL Online Store's Customer Service is available toll-free at 1-88 Monday through Thursday from 9am to 5pm ET and Friday from 9am to 3:30pm ET. In any case, the products must be returned within this period of 30 days. You can also inform us of your desire to return all or part of your order before returning the products by indicating the items and quantities returned, your name, mailing address, order number and if possible phone number and email address. Simply complete the return form attached to your package and send us the products in its original packaging. When this period expires on a Saturday, Sunday or a holiday, it is extended until the next business day. You may return all or part of your order within 30 days from the date of receipt. WHAT ARE YOUR RETURN / EXCHANGE POLICIES ? Orders unfortunately cannot be completed for remote regions due to Air Safety shipping restrictions. These orders will be shipped by Standard Shipping. Shipping Restrictions on Hazardous Productsĭue to Air Safety shipping regulations, orders containing Hazardous Materials (aerosols-alcohol) are restricted from Express Shipping. Orders placed on CHANEL Online Store are prepared by CHANEL teams and delivered by Canada Post.
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